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The Management of Leedale Ltd believe that delivering products and services which not only satisfy the customer's requirements but exceeds their expectations is paramount in providing a quality service. Senior management are also resolved that the business activities of the company shall be carried out with due regard to the effects they may have on the environment. To this end, the Management Team are committed to complying with the requirements of the international standards and have put in place a quality and environmental management system which addresses these Standards.
Senior Management understand the importance of developing the quality and management system and are committed to ensuring continual improvement of the system, compliance with applicable legal requirements. As a means of ensuring this continual improvement, objectives shall be compiled and appropriate programmes put in place to deliver these objectives. Adequate resources will be put into all areas of the company's operations to ensure that the business management system is adequately maintained and developed and works are completed on time and to the customer’s satisfaction. It is the company's intention to minimise time and material losses from scrap, badly planned work, poor communications and inefficient operations.
In pursuit of this policy, Senior Management will ensure that customer requirements are fully understood on all contracts and adequately communicated to employees in order that the customer expectations are not only achieved but enhanced. Methodologies will be put in place to measure and monitor customer satisfaction, compliance with legislation and establishment of environmental aspects. Senior management will regularly review and analyse the findings and take appropriate action.
In order to ensure that all staff and sub-contractors understand the importance of good quality workmanship and the need to minimise non conformances, the company will provide any training and instruction necessary and will monitor its effectiveness.
The Full Version Of This Policy Is Available Upon Request.
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